redcity-logo

Refund/Return Policy

Last updated [31st July 2023]

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for Store Credit or an exchange. Please see below for more information on our return policy.

Returns
All returns must be postmarked within 12 Working days of the purchase date. All returned items must be in new and unused condition, with all wrapping and boxing included.
Return Process
To return an item, please email customer service at redcity.priority@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase with the return form provided, and mail your return to the following address:

Redcity Attn: Returns [RMA #]

2 Olomori Street, Ijako, Sango Ota
Ogun State, Nigeria [Zip Code: 112233]

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
Refunds
We have a no refund policy and strictly make exchanges. After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least 10 working days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be Returned or Exchanged:

    Items bought on sale
    Items which have been used
    Items which have been damaged by customer
    Items damaged by clearance and customs

    For defective or damaged products, please contact us at the contact details below to arrange an exchange.

    Please Note
    Sale items are FINAL SALE and cannot be returned.
Redcity